Prior to the commencement of a course all applicants are advised of total cost and associated fees relating to their course as outlined on the Application Form and website www.campuscollege.edu.au current at the time of enrolment. All students are liable for the full amount of the course tuition at time of enrolment (whether paying upfront in advance or by time payment). The Course Cancellation Policy & Procedure is applicable in instances where a student wishes to be prematurely released from their contractual obligation to Campus.
Course Cancellation Policy & Procedure
This Course Cancellation Policy applies where a student wishes to be prematurely released from their contractual obligation to Campus. The Campus Course Cancellation Policy is designed to be consistent with Australian Consumer Law. If a student wishes to withdraw from their course prior to completion, this policy applies.
To withdraw from a course prior to completion, a student must notify Campus in writing (“Cancellation Request”) of their intention to cancel by emailing their notice to firstname.lastname@example.org. Verbal requests, or requests sent by other means or to other destinations, for course withdrawal will not be accepted. The date of receipt of the Cancellation Request (and not any other date) by Campus is the date used by Campus in determining any due refund.
A refund is due in the following instances:
There has been a major problem (as defined under Australian Consumer Law) in the product or service, which is not able to be rectified within a reasonable time; or
If the student completed their enrolment through a Campus service provider (such as an Agent) over the phone, and the Cancellation Request is received within 10 days of enrolment.
A major problem in the product or service, would typically be required to meet at least one of the following criteria:
Campus has failed to deliver the course to the required standards, for the required purpose or in the required time frame; or
The student received misinformation during the enrolment process; or
There has been some other deficiency in the enrolment or course delivery process.
As a guide, the following would not be considered a major problem, and a refund would not be eligible:
The student changed their mind regarding studying a course;
The student could not find (or believed it did not receive) login credentials to the eLearning portal in order to access a course;
The student did not undertake assessments in a unit or course;
The student did not access their learning materials.
A reasonable timeframe for Campus to rectify a problem, once made of aware of the same, with an educational product or service would typically be within 15 business days of receiving advice of the problem.
A refund or partial refund of the Course Fee may be considered where a Special Consideration is deemed relevant by Campus. Campus is the sole arbitrator in determining whether a Special Consideration is to be considered or not. Evidence of the circumstances surrounding a Special Consideration is usually required.