Diploma of Community Services (Case Management)

Make a positive impact in your community.

Community Services is one of the fastest growing employment sectors in the country. The Campus Diploma of Community Services (Case Management) will prepare you to work in case management and client support roles in the community services sector. You’ll gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

 

Benchmarked
Course
This course is benchmarked against the accredited AQF qualification.
Multi-Choice
Assessments
The assessment for each unit is completed via our online learning portal using multiple choice questions.
Video Learning
Material
This program contains video components to assist and enhance your learning experience.
Phone
Support
Our team of Education Advisors will assist with your academic queries.
Tutor
Support
Dedicated tutors are available to assist with your studies.
Presentation
Qualification
On successful completion of your program, you will be awarded a Certificate of Completion.
Up-front payment

$1,495.00

Payment Plan

$325.00 x 6

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Coursework Provider
Coursework for this program is provided by Estrada College.
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Course Delivery
Online Self Learning Study anywhere in the world
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Qualification
This is a Benchmarked program (non-AQF accredited award). For more information on Benchmarked programs, please click here.
Duration
Self Paced
Start Date
Enrol anytime
Course Inclusions
  • Full Course
  • FREE Super Learner Program
  • FREE Annual Training Credits
  • Statement of Achievement
  • Statement of Academic Record
  • Benchmarked Course™ Explainer

Course Structure

* Tap Unit to view content

Unit # Title Benchmarked to
Unit 1 Analyse impacts of sociological factors on clients in community work and services CHCDEV002

Title: Analyse impacts of sociological factors on clients in community work and services

In providing community services, workers must be able to function independently and to plan and undertake community work and associated services. This unit will provide you with the skills and knowledge to understand the broad social and cultural context in which work is planned and implemented in the community services industry. This unit is highly relevant for workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

Benchmarked to CHCDEV002

Unit 2 Develop, facilitate and review all aspects of case management CHCCSM005

Title: Develop, facilitate and review all aspects of case management

Case managers play a vital role in the provision of effective support services to clients. This unit will provide you with the skills and knowledge to undertake case management meetings to plan, monitor and review service provisions. This unit is highly relevant to workers performing case management duties across a range of health and community services contexts.

Benchmarked to CHCCSM005

Unit 3 Develop and maintain networks and collaborative partnerships CHCPRP001

Title: Develop and maintain networks and collaborative partnerships

In all industry sectors, effective networking and collaboration lay the foundation for improved outcomes. This unit will provide you with the skills and knowledge to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit is highly relevant for individuals who take pro-active responsibility for improving collaboration between workers and organisations.

Benchmarked to CHCPRP001

Unit 4 Provide advocacy and representation services CHCADV002

Title: Provide advocacy and representation services

Advocacy and representation are important aspects of service provision in the community. This unit will provide you with the skills and knowledge to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums. This unit is highly relevant for individuals who work in a broad range of health and community services and provide formal representation services to clients.

Benchmarked to CHCADV002

Unit 5 Confirm client developmental status CHCDEV001

Title: Confirm client developmental status

Clients at different developmental stages require tailored support systems and approaches. This unit will provide you with the skills and knowledge to review the developmental status of a client using set frameworks and guidelines. This unit is highly relevant for individuals who work in a range of community service contexts, including juvenile justice, alcohol and other drugs services, mental health, and child protection.

Benchmarked to CHCDEV001

Unit 6 Analyse client information for service planning and delivery CHCDEV003

Title: Analyse client information for service planning and delivery

Individuals have unique backgrounds, life experiences and present circumstances. Aligning support services to their specific needs is an important aspect of the support process. This unit will provide you with the required skills and knowledge to develop and tailor service plans to address specific client needs. This unit is highly relevant for individuals working in a range of community service contexts.

Benchmarked to CHCDEV003

Unit 7 Assess co-existing needs CHCCCS004

Title: Assess co-existing needs

Clients may present with a number of immediate, competing needs. This unit will provide you with the skills and knowledge to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit is highly relevant for individuals working in a range of community service contexts.

Benchmarked to CHCCCS004

Unit 8 Coordinate complex case requirements CHCCSM004

Title: Coordinate complex case requirements

Clients with complex needs require a sensitive and highly organised approach to service delivery. This unit will provide you with the skills and knowledge to coordinate multiple service requirements for clients with complex needs within a case management context. This unit is highly relevant for individuals who work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

Benchmarked to CHCCSM004

Unit 9 Provide case management supervision CHCCSM006

Title: Provide case management supervision

Case management supervisors work autonomously and are responsible for outputs within broad but defined organisational guidelines. This unit will provide you with the skills and knowledge to take a leadership role in the delivery of quality case management, including disseminating information and providing advice on practice issues. This unit is highly relevant for individuals working in a broad range of range of health and community services contexts.

Benchmarked to CHCCSM006

Unit 10 Facilitate workplace debriefing and support processes CHCMGT005

Title: Facilitate workplace debriefing and support processes

Compassion fatigue and other work stressors can pose a threat to community service workers’ wellbeing and effectiveness. This unit will provide you with the skills and knowledge to monitor and support workers, including implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. The unit also covers facilitating structured debriefing sessions to colleagues following incidents. This unit is highly relevant to workers in leadership or management roles providing peer to peer support to colleagues.

Benchmarked to CHCMGT005

Unit 11 Manage and promote diversity CHCDIV003

Title: Manage and promote diversity

We live and work in culturally diverse environments. This unit will provide you with the skills and knowledge to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit is highly relevant for individuals working in any type of leadership role across all industry sectors.

Benchmarked to CHCDIV003

Unit 12 Develop workplace communication strategies CHCCOM003

Title: Develop workplace communication strategies

Highly effective teams rely on great communication to achieve optimal results. This unit will provide you with the skills and knowledge to develop communication protocols for a team or business unit. This unit is highly relevant to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

Benchmarked to CHCCOM003

Unit 13 Manage legal and ethical compliance CHCLEG003

Title: Manage legal and ethical compliance

Legal and ethical compliance are pillars of good practice. This unit will provide you with the skills and knowledge to research information about compliance and ethical practice responsibilities, then develop and monitor policies and procedures to meet those responsibilities. This unit is highly relevant for people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations.

Benchmarked to CHCLEG003

Unit 14 Manage work health and safety HLTWHS004

Title: Manage work health and safety

All employees are required to perform their work duties in a safe manner. This unit will provide you with the skills and knowledge to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs according to WHS legislative requirements. This unit is highly relevant for workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Benchmarked to HLTWHS004

Unit 15 Develop and implement service programs CHCCCS007

Title: Develop and implement service programs

In the community services context, consumer participation and engagement are crucial to the effectiveness of service delivery. This unit will provide you with the required skills and knowledge to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit is highly relevant for workers coordinating or managing teams and operations in varied service delivery contexts.

Benchmarked to CHCCCS007

Unit 16 Reflect on and improve own professional practice CHCPRP003

Title: Reflect on and improve own professional practice

Ongoing self-evaluation and self-improvement are crucial attributes to service and practice improvement. This unit will provide you with the skills and knowledge to evaluate and enhance your own practice through a process of reflection and ongoing professional development. This unit is highly relevant any individual who takes pro-active responsibility for their own professional development.

Benchmarked to CHCPRP003

Frequently Asked Questions

What is a Benchmarked Course or Unit?

A Benchmarked Course is a non-accredited qualification, mapped to its government accredited counterpart. Coursework and course material is the same as the accredited version. As such, learners participate in similar learning experience and have the opportunity to acquire similar outcomes.

Why study a Benchmarked Course instead of an accredited course?

A Benchmarked Course provides learners the option to study a course similar to a government accredited program, for a small fraction of the cost. This makes it an ideal option for personal development; professional development; and career development in industries where government accredited qualifications are not required by statutory regulation.

How are courses delivered?

Campus courses are delivered online, with assessments conducted via multiple choice. Courses and Units may also contain optional practical assessments, which may be undertaken at additional cost. Practical assessments add substantial value to the learner experience and are identified on the Statement of Academic Record.

What free inclusions do I get with my course?

Campus courses come packed with some high quality free programs that are extremely relevant to modern learners and those seeking career advancement. All Campus courses, units and specialisations are companioned with the Super Learner and Career Edge programs. The Super Learner program has been developed to assist learners get the most out of their educational experience, using findings from leading global research to show learners better ways to grow your mind, to study and retain information, and to manage your time while staying on track with your goals. The Career Edge program assists those seeking to maximise their career opportunities and set themselves apart.

What are the free training credits?

Campus believes in the philosophy of lifelong learning. To support this philosophy, Campus courses, units and specialisations come with free annual training credits. The number of free credits provided depends on the program/s undertaken and how the credits are applied by the student – the more they are used, the more they are supplied!

Is there a time limit to complete a course?

Campus courses do not have time limits or other constraints. Students are free to engage in their learning entirely at their own pace (assuming they meet their tuition obligations). Campus also supplies its students with free annual training credits in support of its lifelong learning philosophy (the number of free credits provided depends on the course undertaken and how they are utilised).

What if I fail an assessment?

Campus courses and units come pre-packaged with two (2) assessments per unit. This is to maintain academic rigour in the assessment process. If a student fails an assessment, they can undertake a second assessment free of charge (using the second assessment credit). If a student fails the same unit assessment again, they are required to purchase assessment credit to undertake further assessment for the same unit.

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